Ever wonder how Sparkle gets it done?
After two back-to-back experiences last week I had to ask myself,
"Is there such a thing as too much customer service?"
In the commerical laundry business, from time to time we recieve through the dirty pick-up, items that weren't meant to be sent in with the dirty laundry. Sometimes it can be cash or valuables, items left in the pocket of a uniform, name or ID badges, wallets, pens and even food or table condiments. Some of these items need to be returned to the customer or employee that "lost" the item. We try and make every effort to return items that are inadvertantly turned in. Sometimes the person doesn't even know they lost the item or left it in the dirty laundry. Some of the best stories told within our industry are cool stories about lost items being returned to the rightful owner.
A story published in the TRSA weekly newsletter, a trade publication for commerical laundries, shared one story of finding a needle in a haystack and how that story had a happy ending.
Can you remember a time when a first impression blew you away? How about a time where a lack luster first impression made it your last?
It's such a special time of the year when a business like ours has the opportunity to look back at the past year and see how fortunate we are to have an amazing team and the best customers in town. We truly are blessed to have the support of a community that continues to trust in the service Sparkle offers. Our ongoing relationships are not just customer relationships, but more like partners in their business. Being partners means constantly maintaining and upgrading the image of our partners. This isn't solely limited to the men and women of Kern County that utilize the uniform service. More than any other time of year, our linen service is put on display for hundreds of thousands of guests celebrating the holidays. Maybe this is at a business celebration, dining out with family or friends, or a private sponsored event. Local eateries, restaurants, private clubs and businesses drape the holiday tables with the bright colors of the season. Stockings may be hung by the chimney with care, but it's the Sparkle napkin that is folded and prepared, laid before those ready to dine on a memorable holiday meal. As many local businesses begin to scale back activity, the Sparkle service department is hard at work. Taking orders, delivering the fresh napkins and tablecloths that match the decorations, picking up the dirty linen for wash; its all a cycle that repeats itself daily. Not till after the new year is here can we take a break and celebrate the holiday. Then we can look back and see just how much we have accomplished. At Sparkle, we know how lucky are to be able to provide these services to so many great customers. To you we say "Thank You" From the entire Sparkle team, we want to wish everyone a very happy holidays. May the new year bring you prosperity and growth.
Every time I lead a potential new customer, an existing customer, a visitor or friend through a tour of our plant located at 121 Monterey St, I get the same response: "I've driven by Sparkle for many years and never knew there was this much activity and work being done inside!"
Topics: The Sparkle Advantage